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Margaret M. Dorchester,
the Founder and Lead Consultant for Dorchester Consulting, is
recognized nationally as an expert in organizational effectiveness,
as a Senior Examiner for the Malcolm Baldrige National Quality Award
program. She has thirty-five years experience in solving business
problems and in leading organizational change in telecommunications,
healthcare/insurance, utilities and manufacturing industries, as
well as in the public sector. She also has a strong record of
program management, strategic partner management, and strategic
planning and deployment.
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M.B.A., Pepperdine University
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B.A., Mathematics, University of California at
Los Angeles
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Certificate in Project Management, University of
Washington
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Certified Software Quality Analyst (CSQA), Quality Assurance
Institute
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Judge, Washington State Quality Award Program
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Senior Examiner, Baldrige National Quality Award Program
A Record of Success
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Assessed 14 private/public sector
organizations nationwide for effectiveness of their
approach/deployment/results against the Baldrige criteria for
performance excellence. These criteria comprise a holistic
leadership and quality system, plus best processes, for managing
successful organizational results. Contributed public service
consulting, providing actionable feedback to U.S. and Washington
State organizations seeking to improve their fiscal, operational
and customer performance.
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Coached utility operations & maintenance
department of major Washington State city in improvement of
operational effectiveness and in Washington State Quality Award
recognition of customer focus, cost management and innovation.
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As an independent auditor on team of four,
audited new Pay for Results compensation system’s deployment and
effectiveness for medium-sized insurance company. Reported
findings, conclusions and recommendations to VP of Human
Resources and Chief Executive Officer. Recommendations endorsed
by Board of Trustees.
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Managed business alliance relationships
with strategic software vendor and systems integrator in
deployment of multimillion-dollar investment in Customer
Relationship Management software in leading-edge
telecommunications organization. Coordinated with multiple
application and middleware vendors to solve application
integration issues and deliver on the strategic architecture
roadmap.
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Deployed standard software development
process across corporate IT infrastructure, beginning with
senior leadership and cascading to all levels of the
organization. Trained 2300+ staff across the U.S. Mentored and
coached project teams and facilitated learning of best
practices. Key challenges were maintaining quick time to
market while formalizing project deliverables and shifting
from “build” to “buy” development model.
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Renovated information infrastructure in
multi-year, $45M Automation Plan to replace and add major
corporate business and engineering systems in a public
utility. Replacement of servers, networks and desktops for
staff of 1000 completed on time, in budget.
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Managed major restructuring project for the
Information Services division of a large regional health
insurance organization, including overseeing production
management, data center management, end user computing, and IS
administration.
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